Returns & Exchanges

Due to the perishable nature of our fresh-roasted coffee, we are unable to accept returns of opened or unopened bags, but we are committed to ensuring you love every cup. If you are unsatisfied with your order or your package arrived damaged, please reach out to our team within 30 days of delivery for a replacement or store credit.

Return Process

• 1.
  Review Policy

  Ensure your request is submitted within 30 days of the delivery date as we cannot process claims for older shipments.

• 2.
  Contact Support

  Send an email to our support team with your order number and a brief explanation of the issue you experienced with your coffee.

• 3.
  Provide Documentation

  If your order was damaged during transit, please attach a photo of the damaged packaging and product to expedite your resolution.

• 4.
  Receive Resolution

  Once approved, we will issue a replacement shipment of your favorite roast or provide a store credit to your account for future use.