Frequently Asked Questions
Everything you need to know about your global coffee journey.
How does the coffee subscription work?
Each month, we curate a selection of premium single-origin coffees from a new country. You choose your roast preference and delivery frequency, and we handle the rest, including brewing tips and flavor notes for every batch.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our beans to order. Your coffee is typically roasted within 24-48 hours of your scheduled ship date and sent immediately to your doorstep.
Can I skip a month or cancel my subscription?
Yes, you have full control over your account. You can skip a shipment, change your delivery frequency, or cancel your subscription at any time through your account dashboard without any hidden fees.
Do you offer whole bean or ground coffee?
We offer both! You can select whole bean for maximum freshness if you have a grinder at home, or choose from various grind sizes tailored for drip, espresso, or French press brewing.
What is your return policy for coffee products?
Since coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team and we will make it right.
Where do you ship to?
Currently, we ship to all 50 U.S. states, APO/FPO/DPO addresses, and Canada. Shipping rates and delivery times may vary based on your specific location.